Return Policy
RETURN TERMS
- Product returns are accepted within 14 days from the date of receipt of the product (s).
- In no case will a product be accepted which is not in its original condition. That is, the product must:
a) Have all the labels
b) Have no packaging damage
c) Be returned with all the documents that accompanied it, such as e.g. the Retail Sales, the Delivery Note, etc. money return The merchant must return the money within 14 days of receiving the cancellation request. However, it may be delayed to return the money if they do not receive products or proof of return.
Refunds must include shipping costs you paid when you made your purchase. However, the merchant may charge you additional shipping costs if you request a non-standard delivery (such as urgent delivery).
RETURN PROCESS
Contact us to clarify the details about the return.
-Pack the product so that it is protected during shipment.
-Finally, in case the product has a defect or a mistake was made in your order, send the item through the courier agency from which you received your order, in view of the Returns Department.
CANCELLATION OF ORDERS
In case the user / customer wishes to cancel his order, they can contact us by calling 2221026455 or by sending an e-mail to [email protected]. Depending on the stage of development of your order, we will inform you about the options you have.
* Please note that the costs of return charges the company only in cases where it's our mistake or a defective product. In any other case the costs are borne by the customer.
** The return process has an average duration of 5 working days. For more information call 2221026455.
